Overview

Our refund policy is as follows:

All ticket sales are final, and refunds or reimbursements of any kind will only occur if:

01) The event is cancelled due to an ‘Act Of God’, as defined within the terms of our event insurance, and covered there with.

02) In cases of extreme misfortune for an individual attendee, and where the inability to receive back their funds would lead to even more harm or damage, we will, to the best of our ability, review your situation and work with you to see if a refund can be provided. In order to do so, you must be available by telephone and email to provide back up documentation of the situation.

Refunds

If either of the two aforementioned events occur that satisfy the legal requirements of our event insurance, or our personal internal review for situations of extreme ill fortune – refund of pre-sale ticket holder funds will then be triggered. At that time, we will send an email to the address on file for the ticket holder or original purchaser (in the case of multi-ticket sales) to notify the recipient of this determination, and provide a timeframe within which they can expect to receive a refund.

Late or missing refunds

If the recipient hasn’t received a refund within the timeframe given, first check the associated bank account again.

Then contact the credit card company or payment processing entity you that was used to pay (PayPal / Venmo), it may take some time before a refund is officially posted by these entities .

Next contact the bank or entity where funds returning to. There is often some processing time before a refund is posted.

If all of this has been done and the refund has still not been received, please contact us.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.